Wednesday, August 20, 2014

Building A Recruiting Org

The use of recruiters by a startup will shift dramatically over the lifetime of the company.
As a small startup (e.g. 3-10 people), using a recruiter is usually not as useful as direct founder or employee networking, using LinkedIn and other tools.  In contrast, when I was at Twitter, the company grew from ~90 to ~1500 people over a 2.5 year period.  As your company scales into the hundreds and thousands of people, you will want to bring specialized recruiters, sourcers, university programs managers etc. in-house and potentially use retained external recruiters for executive hires.

0. Early Days: Your Team As Recruiters.
Early on, the best approach to recruiting is to have people on your team actively refer in people from their network.  Similarly, many founders & early employees spend as much as 30-50% of their time early on (e.g. when scaling from 3 to 15 people) on recruiting.  There is no easy fix around it.  You need to just grind through large numbers of people (via networking, LinkedIn, friends etc.) to find the handful of people to join your team.

Some startups I know successfully hire someone who is a mix of office manager / social media manager / recruiting coordinator.   This person will often spend a lot of time scheduling referred candidates and reaching out to passive candidates via email and LinkedIn.  Once the candidate expresses interest they pass them off to a founder or hiring manager.

One hack I have seen a few companies adopt is to have the person doing the recruiting contact candidates from the founders email address so there is no perceived hand off.   This increase the response rate as many engineers may be willing to reply to a founder/fancy title but may not reply to more general recruiting pings.

1. Initial Scaling: Adding 15-20 People Per Year Or More: The In-House Recruiter.
Once a company hits a certain scale and is growing fast enough, hiring in house recruiters makes a lot of sense.  The recruiter initially plays a few different roles that in larger stage companies will get split up including (i) sourcing, (ii) running the recruiting process (scheduling, collating feedback, coordinating with hiring manager etc.), (iii) in some cases delivering offers (although I think often hiring managers or founders can do this).

Depending on the strength of the recruiter (and, importantly, the company branding with your candidates), the recruiter will be able to hire 1-4 engineers per month.  This shifts as the company scales and adds more differentiated roles (see below).

This means that if you are hiring less then 15 engineers a year, you may want to have a part-time or split-role recruiter, grow organically via company referrals, or find an alternate structure with external recruiters.

For non-engineering roles (e.g. sales) a single recruiter may be able to hire a larger number of people per month.  This is driven in part by the referral heavy nature of sales hiring as well as the fact that there are fewer high growth companies for sales, marketing, and business development people to go to.  In contrast, every startup is trying to hire engineers and designers.

Things that impact the ability of the recruiter to be effective includes:
-Brand of the startup with candidates.
-Strength of the hiring manager and executive team as recruiters.  If they are active and engaged, it makes recruiting run smoother and will help to source and close more candidates.
-Breadth of network of the employees at the company.

The importance of the hiring manager and other executives being involved in the recruiting process (informal conversations, extending offers, meeting for lunch, etc.) can not be under emphasized, no matter how strong a recruiting org you have.  The candidates will always want exposure to people in key roles in the company (Zuckerbeg at Facebook is famous for his "closing walks" with mid-level candidates).

2. High Growth: Multiple Recruiting Org Roles.
When a company is growing really fast, the set of roles on the recruiting team tend to fragment.  When I was at Twitter, the company grew from ~90 to ~1500 people over a 2.5 year period.  When growing this fast you need to start to specialize the types of people on your recruiting team.

A. Sourcers.  Sourcers research, cold call, email, and otherwise create a path to passive candidates.  In some cases they then transfer the candidates over to recruiters who will feed the candidate into a coordinated interview process.  Some sourcers manage candidates up through an onsite interview, but seldom beyond.

B. Recruiters.  Recruiters manage the process of coordination of the candidate through scheduling various interviews (phone screens, onsite, executive, etc.) and then circling with the team or hiring manager to determine whether an offer will be extended.  At some companies the recruiter may extend the offer, in others the hiring manager does so.

Your first few in-house recruiters should have experience sourcing as well.  This helps in a number of ways:
1. The recruiter will likely be more effective in sourcing and recruiting specialized engineering roles.
2. There will be less hand offs between people on the team (e.g. sourcer, recruiter, hiring manager, etc.) which means less friction to the candidate and fewer people fall through the cracks.

Splitting the recruiter and sourcer roles tends to work best when you are hiring large number of people of a specific type.  E.g. if you need to hire 50 backend engineers, 30 front end engineers, and 20 PMs, starting to segment recruiting roles makes a big difference.

Additional roles in a larger startup may include:
C. Candidate researchers.  These people may scrub LinkedIn for all the engineers at Google, prioritize them, put them into a spreadsheet, and then hand off the spreadsheet to the sourcers to actually do the outreach / pitch the candidates to interview.

These people usually only really get added to the team as it scales from 100+ to 1000+ people, and you are hiring large numbers of people in the same role.

D. Recruiting marketing.  The folks who develop marketing materials, run ads, organize recruiting events, hackathons, website content, etc. to create an inbound pipeline of candidates.  At a startup, this is usually driven by someone on the team you are recruiting for (e.g. an eng manager for engineering candidates).  Alternatively, the marketing team at the startup may be responsible for this as part of their overall marketing efforts.  Only as a company scales to e.g. a few hundred people or more does the possibility of a stand alone coordinating recruiting marketing role emerge.

E. University programs.  Given the specific timing and cadence of new graduate and intern hiring, some companies will specialize sourcers/recruiting marketing/recruiters specifically for new grads coordination and hiring.  When your startup is still small, instead of hiring dedicated university programs people, you can have your existing recruiting staff pivot to cover this area for the few months when it is most relevant.

4. Executive Hires: Retained Recruiter.
The main nuance for executive hires is the stage and brand of your startup.  For a later stage startup with a well known brand name you may be deflating titles.  I.e. your VP Eng may have been an SVP at another company prior.  But, for most smaller startups, or lesser known companies, you tend to inflate titles - e.g. your VP Eng may have been an engineer manager at Google or Facebook where they ran a team of the same (or larger) size.  If you are inflating titles, your existing recruiters may already have contacts at the Googles and Facebooks of the world.  If you are deflating titles, you may want to engage a retained search.

For a retained search, you may pay an external recruiter some up front fee or retainer to find candidates for you.  In general, these sorts of searches work best if you are hiring an executive for the company versus an individual contributor.  One reason is that executive hires may be outside of your core network, or that executives may be more willing to talk to recruiters from a brand name firm than to someone from a less well known startup.

There are a number of brand name executive recruiters your angels, VCs, or advisors can connect you to.

Tougher To Manage: (Non-Executive) Shared External Recruiter.
In some cases companies will hire an external recruiter to help them hire individual contributor candidates.  These recruiters will either get paid by hire (e.g. a flat fee, or %age of salary) or may ask for equity in exchange for recruiting help.

In general, if the recruiter is split between multiple companies at the same time, they will not yield the best candidates for your company:
a. They will push candidates to the company that either pays them the most per head, or the one they have provided the least attention to lately (to keep that company as a customer).
b. They won't always represent you well to candidates - but will rather pitch the candidate on multiple companies.

As such, it might be better to hire someone for a dedicated period as a recruiter or to try to spend internal company time on it instead.

Thanks to Ardy Daie  and Chris Shaw for comments and feedback on this post.

Other Recruiting Posts:
Recruiting Is A Grind
What To Look For When Hiring Execs
5 Signs A Candidate Just Isn't That Into You
5 People Who Destroy Your Culture
Should You Hire A COO?
Reference Check Candidates
How To Hire Great Business Development People
How To Choose A Co-Founder
How To Choose A Board Member
When And How To Fire An Employee At An Early Stage Startup
How To Fire A Co-Founder

Tuesday, August 5, 2014

We Will Crush You

When a large company tries to buy a startup, it will sometimes use a series of threats to scare the startup into selling.  90% of the time, these threats are baseless.  Unfortunately, entrepreneurs often view these threats as credible and will sell their company early to the threatening party.

Examples of such threats include:

"We are launching a similar product soon and will crush you."
This is usually an empty threat.  If the large company is so close to launching a product that will crush you, why do they want to buy you?  Often, a larger company will indeed have an effort internally that is competitive, but it may be experiencing delays or be under-resourced, executing badly, or simply just not winning in the marketplace.  In such a situation, they will approach your startup for acquisition.

In some rare cases, a company may have a product, platform or API that the startup is using.  The company plans to enter the market and wants to buy the soon-to-be-competitive startup as a reward to that startup for being in its ecosystem.  This allows the platform company to enter its own ecosystem in a way that keeps its platform partners happy.  If this is the case, the threat of being crushed may be quite real.

As an entrepreneur, it is important to differentiate between empty threats, a company that is close to launching a product that is truly superior to yours, and a company trying to fill an internal hole or maintain peace with its 3rd party community.

"We will sue you."
There are a large number of frivolous lawsuits that happen.  A larger company may sue a smaller one as a competitive move to try to drive the startup out of its market or to create an M&A opportunity.  Some companies will use a threat of a lawsuit to help drive an acquisition.

Often, these lawsuits are baseless.  However, if a startup has insufficient cash, it may not be able to bear the legal fees of a lawsuit.  Lawsuits also tend to hang over startups, preventing their ability to raise more money or recruit great people.

I think something like 10-20% of the startups I have advised have gotten sued at one point or another.   Only one of them ever settled the case, and the rest won the lawsuits or had them dropped.  At least in the tech industry, most of the lawsuits seem pretty baseless.

"We are going to cut you off."
Some startups are dependent on larger companies for data, distribution, or other key aspects that drive their business.  The larger company may take advantage of this by offering to cut off the startup from the very service that allows it to exist.  Microsoft was notorious at one point for making its OS poorly compatible with apps that ran on top of it, once the app maker turned down Microsoft's acquisition overtures.  This led to a situation in the 1990s where every VC would ask a startup about their Microsoft strategy, and how they planned to get around Microsoft.

What to do
First, take a deep breath.  Realize that the situation your are in is more common then you think.  Usually, the reason a large company wants to buy your startup is a lack of resources, knowledge, or momentum, to truly compete with your business.  Alternatively, you may have an asset that will cut the time or effort the acquirer needs to build a relevant business.  Either way, you need to determine how much of the threat is bluster versus a real threat to your startup.

As a startup being threatened by a larger competitor, you should spend time with your investors, advisors, and potentially legal team to think through the true threat.  In some cases the right decision is indeed to sell or to change direction to a product that they can not derail directly.  But more often then not you should keep going.  Most threats turn out to be baseless.  Work through the real threat provided by the larger company before giving up or caving in.

Related Posts
The Acquisition Blues
Do Acquisitions Always Kill Products?
What Is Your Startup Acquisition Really Worth?
5 Reasons To Sell Your Startup
M&A Ladder

Wednesday, July 30, 2014

Recruiting Is a Grind

Hiring great people is always hard.  Many entrepreneurs I know look for a magic bullet or short cut hack for recruiting.  The reality is that recruiting is a numbers game.  Ultimately, you just need to work through enough people to make it work.  The below is for an early stage company just getting off the ground (e.g. 2 to 8 people).

1. Timelines.
Once, you as a founder, start spending 30-50% of your time on recruiting, it will still take 4-8 weeks to build up an initial pipeline of people for your company.  Plan on this ramp when thinking through your hiring timeline and plan.  Building a pipeline and closing the first candidates takes time.

2. Numbers Game.
Drawing on your personal network is often the most efficient way to hire people.  In some cases you have worked with a candidate so know they are a quality hire.  Candidates are also more likely to join your startup if they know and trust you.  Barring pre-existing relationships, there is often no way to get around interviewing large numbers of people to fill a role.

We hired a designer at my first startup by grinding through candidates.  Our first attempt was to go through our direct personal networks, but that did not yield anyone.  As a next step, we made a list of companies that had the following characteristics for their design teams: (a) technical designers (e.g. could write HTML/CSS), (b) had good UI design in general, (c) designers not overly specialized (e.g. designers who could do a bit of user experience, visual design, etc.).

Based on this we ended up with 5 companies.  I went through LinkedIn and combed through literally every designer who worked at those companies.  I reviewed >100 available portfolios, prioritized the people, and then reached out to every single person who made the cut.  After 6 weeks we closed our designer, who was pretty spectacular.  It took a lot of repetitive, detailed work to make this happen.

3. Drop Poor Leads Quickly.
If you do not have a lot of experience hiring, you will be tempted to meet every candidate in person for "coffee".  This is a big waste of time and usually can cost you anywhere from 1 to 2 hours including travel time, waiting in line together for drinks, small talk, etc.  I have not found meeting people for coffee in any way increase the likelihood of them interviewing versus a quick phone call.

Instead, as a first step do a quick 10-15 minute phone screen.  If the candidate is a poor fit - you only spent 10 minutes on them.  This save both you and them time.  If they are a good fit, you can have the call run longer or coordinate on the phone for a follow up meeting (be it coffee or a full interview loop, preferably the latter).

There are a number of signs a candidate is not serious about leaving their company (or, alternatively, are not really interested in your company).  You need to identify these people quickly and drop them from your pipeline so they do not waste your time.  A simple example is candidates who are unwilling to talk by phone during their current work day.  This is a clear sign they are not really looking for their next gig, even if they claim they are over email.

The main reasons to drop candidates are:
-Poor culture fit.  You can usually determine this in a 15 minute phone screen.
-Poor functional fit.  You can remove the worst candidates in a 15 minute phone screen.
-Not actually interested in your startup.  They will often let you know if this is the case in a quick phone call.

4. Closing.
Once you have put in all the effort to identify a great candidate, you should focus on the closing process.  In some cases this is easy - the candidate really wants to join your company, you have agreed on compensation, they give notice and join.  In other cases this can be a protracted back and forth due to compensation discussions, multiple offers to the candidate, life issues, or a last minute counter from their existing employer .

Some key aspects to closing include:
-If things start to drag out, set a deadline on both sides to come to agreement or move on.
-Make sure to spend the right amount of team time with the candidate.  This is a balance of letting everyone get to know each other & selling the candidate, along with not taking up too much time the team could be spending on e.g. building product.
-If the candidate announces they are leaving to their existing employer and team it is a good sign.  Once the word is out, they are more likely to join.  I have seen multiple people back out of a job once they have accepted.  You can not count on anyone joining until they show up on their first day.

Related Posts
6 Traits To Look For In Hiring Execs
How To Choose A Board Member
5 People Who Destroy Your Culture
Should You Hire A COO?
Reference Check Candidates
How To Hire Great Business Development People
How To Choose A Co-Founder
How To Choose A Board Member
When And How To Fire An Employee At An Early Stage Startup
How To Fire A Co-Founder

What Is A "Good" VC?

People tend to confuse a VC with a good investment record with someone who can actually help startups.  In both cases, these people are called "good VCs", although in the former case they may be quite terrible for a startup to work with.

This confusion was recently re-enforced in a PandoDaily post where a good VC is defined as someone who gets to invest in hot companies.  E.g. "Those companies have their picks of investors. Clearly these non-founder VCs are doing something right."

The ability to convince an entrepreneur to let you invest, or access to invest in a startup, does not mean the VC is actually helpful to the company.  A number of name brand investors are eventually viewed as pretty useless by the entrepreneur once she has had a few board meetings with them.  In some cases, name brand investors can be actively destructive.

The basis for this confusion is that the venture industry is a bundled product.  Right now VCs provide a bundle of capital (investment), advice (helping the startup), and governance (taking a board seat).  The best investors return-wise aren't necessarily the best advisors (although a subset are), and some of the best VCs return-wise act badly from a governance perspective.  People tend to confuse a VC picking a great startup, with the VC being somehow responsible for the company's success.  A number of startups I know have succeeded despite their investors.

The venture capital bundled service includes:

0. Capital/investment.
Some of the very best investors in terms of dollars returned are also really great advisors.  For example, Peter Fenton is known for working hard for his companies, and also has made some pretty spectacular investments.  Reid Hoffman similarly was one of the angels in my first company, and was always incredibly helpful to talk to.  Vinod Khosla is known for pushing the thinking of entrepreneurs.

However, many brand name VCs are actually not super helpful to the startups they invest in.  Rather, they are able to pick the right startups to invest in, and attract entrepreneurs to work with them, despite being poor advisors.  They tend to attract entrepreneurs as follows:
Branding.  This could be through PR, speaking events, blogging, or having chosen great companies in the past to invest in.
Access.  Top tier firms tend to see all the key companies for investment, so even a mediocre person at a great firm can have better access to invest then a great person at a mediocre firm.
Ability to see the future.  Some people are very good at spotting the future and investing in it.  This does not mean they give good advice, however they can be very smart about investing.

These investors tend to have truly outsized returns.  They end up with multiple big hits in their portfolio and make tons of money for themselves and their LPs.  People tend to confuse the ability to pick a good startup with causing its success.  Once a startup has product/market fit and is working, it is often quite hard to derail it.  Some terrible advisors have done really well as investors by betting on startups that largely ignored their advice.

1. Advice (Versus ROI).
Even if you have have the most amazing, helpful comments as an investor, if you are at a lower tier firm you may never have the chance to invest in a break out startup with a dozen funding offers.  Without branding and access it may not matter how smart or helpful you are.  Alternatively, some investors with poor financial returns give great advice to companies, they just tend to pick the wrong companies to give their money and advice to.  Unfortunately, bad company + good advice = bad company.  Similarly, good company + bad advice = good company more often then not (since, as a good company, they either ignore the bad advice, or they have so much traction the bad advice does not derail them).

Reasons great advisors are not always great investors:
Lack of access.  Some thoughtful, helpful people do not have the brand name or access to investment that their less useful brethren may have.  This may be a branding/PR issue, being at a third tier firm, or a lack of prior investment success.

Lack of hustle.  Not pursuing an investment opportunity aggressively.  This can be most impactful if a startup is clearly working and everyone wants to invest in it.

Bad judgement.  One well known investor, and former operator, once told me the secret that transformed him from a terrible investor to a great one.  His view was that he used to look at startups as a strong operator and see all the potential of the idea.  He would get excited about the product area and all the great things it could do.  As an operator, he would imagine how *he* would tackle the market.  This is usually when he made terrible investments.  Instead, he started to ask "what will this specific team and entrepreneur do with the idea".  This allowed him to focus on founder/market fit and improved his return from investments dramatically.

2. Governance/board.
VCs traditionally asked for board seats to both look after their investment, as well as to have a seat at the table to give advice and make decisions (such as choosing the CEO).  As part of their role on the board, investors ultimately are looking out for their own LP interests, but should also optimize for what is globally right for the shareholder base of the whole company.

A lot of the traditional conflicts between investors and entrepreneurs tend to happen at the governance level.  Sometimes it is through self serving advice the VCs give, sometimes it is outright action by the VCs that leads to a poor outcome for the company (e.g. splitting founder cohesion and causing internal battles between founders is one example I have seen).

Some investors can make poor decisions when it comes to broader corporate governance.  They may invite other members of their firm unasked to board meetings to "gang up" on the entrepreneur, or be willing to leak information to the press to endear themselves to bloggers.  As an entrepreneur, once you have taken a VCs capital, you are often stuck with their governance as well.  You should reference check your board members thoroughly.

Is Venture Capital Going To Get Unbundled?
For late stage investing, Yuri Milner effectively unbundled capital (he invested large amounts) and governance (he has not typically taken board seats).  Will a similar set of investors emerge for early stage companies?

So far, early stage investing has only partially unbundled for the following reasons:
a. Early stage companies tend to look for investors who can help.  Entrepreneurs explicitly want investors who can also advise.  Some entrepreneurs are willing to lower their effective price / market cap for helpful investors.  The entrepreneurial market will demand the ongoing bundling of at least some capital and advice.  The alternative would be to raise capital from "dumb money" and then add advisors who earn equity in a company.  However, a fundraising process is time intensive enough that ongoing bundling makes sense for the entrepreneur efficiency-wise.  Why spend a lot of time searching for both capital & advice when you can save time by getting both through one investor?

b. Branding.  Some investors are really great at marketing themselves.  Irrespective of helpfulness, they can still invest in great companies.  This will prevent full capital unbundling.

c. Contrarianism.  Amazing investments are not always obvious and some of the best companies do not always have great funding options early on.  So, great companies may get saddled with poor investors due to a lack of choice early on.  It is only later, when things are very clearly working, that the startup may have more choice on who to work with.  At this point it is hard to remove poorly functioning investor board members.

Related Posts
How To Choose A Board Member
Bad Advice

Monday, July 28, 2014

How To Ask For An Introduction

I have worked on multiple consumer products at Google (mobile maps, mobile gmail, etc.) and Twitter.  One of the key things you learn when building a consumer product is to make things as easy, streamlined, and friction free as possible for your users.  When asking an angel, advisor, or other person to make an introduction for you, the same rule applies.  The structure below saves a lot of pain & back and forth for you, as well as for the person being asked to make an introduction on your behalf.

Bad Introduction Request:

"Subject: Re: Wassup!  Mission pub crawl
Hey Sarah,
Can you intro me to Marc Andreessen?  Awesome thanks!  WOOT!
Julie".

The issue with this request is a few fold:
1. If Sarah forwards the email as is, Marc Andreessen is likely to either ask her for more details or ignore the request.  After all, he is really busy, no context has been given, and there is no explanation as to why Marc would ever want to meet with Julie.

2. Julie is putting all the work on Sarah.  If Sarah wants to see the intro through, she will now need to write a bunch of background on behalf of Julie as Julie was too lazy or thoughtless to do it herself.  Even worse, Sarah may not have full context on what Julie really wants, or her background.  This all decreases the likelihood Sarah either forwards the note, or if she writes it herself that Marc Andreessen replies.  Finally, the email subject line has not been tailored for Marc to want to open it (unless he thinks he is being invested to a pub crawl, in which case it might work very well indeed).  It looks like Julie just replied to the last email she had with Sarah versus starting a new thread.

Good Introduction Request:

"Subject: Andreessen / Drone & Bitcoin / MIT [1]
Hi Sarah,
Good to see you yesterday[2].  As discussed I am working on a drone-based bitcoin mining pool.  I have pulled together a team of 5 MIT engineers [3] and I used to run both the bitcoin algorithms and drone design clubs at MIT [3]. I had previously co-founded BTCommunity, the world's largest bitcoin forum [3].

Given Andreessen's funds investments in Coinbase and Airware[4], I was hoping to get feedback on our go-to-market model[5].  I may also be able to provide introductions to Marc to other new bitcoin-focused companies as I know most of the founders in the market due to BTCommunity[6].

Regards,
Julie"

Why is this a good email?
Overall:
It is easy to forward by Sarah without Sarah having to do any work.  The subject line is written with an eye towards email open rates.  So, this is a low friction email to forward on, as well as low friction for the recipient to open and read.

Specifics:
[1] Subject line will catch Marc Andreessen's attention and summarize what the email is about.  This increases open rate of the email.
[2] Social proof inserted - Sarah met with Julie live.  Since Marc respects Sarah, if she is making time for it maybe it is worth his time too.
[3] Background and social proof on Julie - Julie is someone worth meeting and an expert in her area.
[4] Julie actually did research on Marc, and has a real, specific reason to think he might be interested.  She did her homework and is not going to waste his time to "just network".
[5] A specific ask / reason to Marc is stated.  This allows Marc to accept or decline based on whether it makes sense to meet and may save Julie time as well (e.g. if Marc does not care about bitcoin anymore).
[6] It is probably worth Marc's while to meet with Julie with an eye to a longer term relationship.  She may actual be a valuable person in his network versus someone who just wants to meet someone famous.

By spending a little bit of time up front you can make life dramatically easier for the person doing you a favor / offering an introduction.  It also increases the likelihood dramatically that an introduction will actually occur and yield a follow-on conversation.

Related Posts
Fundraising Posts

Saturday, July 26, 2014

5 Signs A Candidate Just Isn't That Into You

When hiring a candidate, there are some clear signs when they aren't really interested in your company (or in leaving their current job).  If this is the case, I would suggest dropping them and focusing on potential hires more likely to join.  As a founder, you only have so much time and should not be wasting it on people who are not engaged.

Signs a candidate just isn't that into your startup:

1. Won't talk to you during the work day.
If they are unwilling to make time for even a 15 minute phone call during the week day, they are not serious about switching roles or considering something new.  Don't waste your time on candidates who give you very specialized windows to talk (e.g. "I can only talk to you between 9pm to 9:15pm on Sunday night in 3 weeks").

2. Keeps stalling.
You make them an offer, and suddenly they can't make the decision to join or not.  Weeks pass.  There is always "one more thing" they need to figure out or look into.  Often they are just not that excited to join you and are interviewing elsewhere.  They are using you as a backup option or for leverage with other companies  You should give them a deadline to decide and then move on.

3. Talks about "just wanting to ship this one thing in 4 months, so lets connect again in a quarter".
It is code for "I am misleading myself and you on whether I really want to do something new.  I am emotionally committed to my current gig.  Every few months I will find a new reason to stick around for a few more months while deluding myself on my interest in actually leaving".  Initially you should keep pinging them via email or phone every few months just in case, but if this happens 2 or 3 times in a row, it is clear they are deluding either you or themselves.  If you are talking to a Googler, this means they are unlikely to leave the company for the next 5 or 6 years.

4. Is starting a company themselves.
I accidentally tried to recruit one of the co-founders of GitHub to my last startup (I misread his LinkedIn and thought he was just a poweruser - woops). Obviously, he didn't join (very smart choice).

5. Keeps agreeing to meet, but never want to actually interview.
The candidate is happy to come by your offices to meet the team, head out to lunch, hang out with folks, but never actually formally interview.  Having them come in for endless meet and greats just wastes your teams time.  Unless they are willing to go under the gun and get asked hard technical questions, they just aren't that into your startup.

Related Posts
6 Traits To Look For In Hiring Execs
How To Choose A Board Member
5 People Who Destroy Your Culture
Should You Hire A COO?
Reference Check Candidates
How To Hire Great Business Development People
How To Choose A Co-Founder
How To Choose A Board Member
When And How To Fire An Employee At An Early Stage Startup
How To Fire A Co-Founder

Friday, February 28, 2014

Angel Etiquette

Below is a brief set of rules to follow that will help you be a great angel.  Let me know if I missed any on Twitter!

1. Always put the startup first.
This seems like a "no duh" statement but there will be times when your interests as an angel diverge from the startups interests.  If a conflict of interest arises (between yourself and the startup and other thirds parties - e.g. VCs, other startups, potential acquirers etc.) always err on the side of doing the right thing for the startup.

Examples include:

  • Decreasing your own investment in a startup's round to make room for another investor who will help the company.
  • Helping a startup get acquired if it is the founders' wishes even if it does not serve your economic interest.
  • Supporting the company's interests against the VCs interests [0].

Intriguingly, it turns out that in the long run what is best for the startup is also best for you.  As your reputation grows, so to do the set of entrepreneurs who want to work with you.  

2. Be up front about conflicts of interest.
If you have a conflict of interest (e.g. are an investor in something the entrepreneur deems could be competitive) be up front about it as soon as you can with the entrepreneur.  Sometimes it is hard to tell before meeting live as an introductory email will not cover future paths or other details.

Sometimes conflicts of interest emerge over time and are impossible to avoid - e.g. one company may pivot into another company's market.  Other times, two companies are truly directly competitive.  But most times, entrepreneurs may be overly sensitive to potential future conflicts of interest [1].  Be up front about the potential conflict and talk it through or clear it with companies you are already involved with.

If you get a pitch deck out of the blue with detailed proprietary information, and the company asking you to meet is competitive with one of your portfolio companies - do *not* forward it on to the company you are involved with.  The entrepreneur reached out to you in good faith and using this against them is in poor taste.

3. Don't demand updates - ask how you can help.  
As an entrepreneur you should find a handful of investors to update regularly.  If you have raised a series A, your board member(s) will serve this function.  But pre-series A the forcing function of regular updates to a select group helps keep you on a cadence and clear path as a company.  It also means there is a set of people who are familiar with your business and more able to be helpful.

As an angel, leave it up to the entrepreneur how they want to update their investors.  Do not demand detailed updates from entrepreneurs simply for the sake of wanting to know what is going on.  Instead, ask how you can help and an update usually naturally follows.  Else you are just wasting the founders time - time that is better spent iterating on product, writing code, or closing sales.

Many founders get stuck in a "work cocoon" and forget to reach out to their investors for help.  Sometimes this help can save the founders a lot of time or make them change direction.  By proactively asking how you can help, you may save the entrepreneurs a lot of grief without wasting their time asking for a detailed snapshot of their metrics.

If a startup asks for help, follow up quickly and make what they request happen.  This may include closing a candidate, chasing down a sales lead, or providing feedback on a term sheet.  Whatever it may be, do it fast.

4. Sign documents (and generally follow up) quickly.
Turn any deal documents (investments, M&A, etc.) within 24 hours.  This will reduce stress for entrepreneurs.  (I have been guilty of violating this one lately as my own startup takes up crazy amount of time.)

5. Don't nickel and dime the startup.  Be gracious during acquisitions.
Some of the worst angel behavior [2] (and founder behavior[3]) I have seen has cropped up during small acquisitions.  During an acquihire, the entrepreneur and team are committing the next 4 years of their lives to the company buying them.  The angel will at best make their money back or 2X their money.  I have seen brand name professional angels push and browbeat entrepreneurs to go to a worse company to get slightly more money for themselves.  While this incremental return does not really impact their portfolio's returns, it means the entrepreneur gets stuck working somewhere crappy for multiple years.

Acquisitions are times of high stress for founders.  This is the worst possible time for an angel to be a jerk, but some angels push for more upside for themselves at this moment.  This does not mean angels should allow themselves to get screwed during an acquisition (this can happen too).  It just means you should keep clear headed and focused on what is fair and then communicate what you think to the stressed out entrepreneur.

6. If needed, be a psychiatrist.
Startups are hard.  Sometimes founders just need to vent.  Or co-founders need someone to help mediate.  Some of the best investors can help founders during this time of trouble.  Michael Dearing is a great example of an amazing startup whisperer.

7. Be honest.
Entrepreneurs sometimes need blunt and up front advice.  For example, as a first time manager entrepreneurs may make a mistake in how they are dealing with an employee issue.  Or, maybe the VC who is courting them is not trustworthy and the entrepreneur should know about it.   Blunt and honest opinions can go a long way in these moments.

When giving feedback or advice, remind the entrepreneur you are just sharing your opinion based on experience - it is up to her to take the information you provide and decide for herself.  Generic startup advice is often wrong.  Don't be intellectually lazy and just pattern match - instead, try to understand the nuances of the founders' business and give advice based on context.  Be sure to explain the assumptions underlying your advice in case your assumptions are off.

8. Celebrate the founders.
Successes are hard to come by.  If the entrepreneurs hit a big milestone, offer to bring by a bottle of champagne or case of beer.  Or, organize a party or drinks for your portfolio if you have a large enough one.  Starting a company is hard - celebrate key moments with the entrepreneurs and their teams when you can.

Thanks to Sam Altman, Avichal GargHarj Taggar, for comments and feedback on this post.

Notes:
[0] Angels (especially "professional" superangels) sometimes feel they owe VCs more then they owe entrepreneurs.  This is because they have a portfolio of startups the VC may invest in, or the VC may pull them into a hot series A, if the angel is properly supportive of the VC.  Angels should always chose to do what is right for the company over what is right for the VC, even though this may hurt their long term economic interests relative to the VC.

[1] Most "someday in the future" conflicts of interest never materialize.   Founders are often very ambitious and paranoid about where their business may wander.  99% of these paths do not materialize and perceived general conflicts tend not to play a big role in your business.

[2] I have one ex-investor who still complains to me that I sold my company to Twitter.  He was not a believer in Twitter and sold his shares in the company as soon as he could, and missed out on the more then 10X the stock has seen since then.  Not sure how this is my fault?

[3] One company I know of sold to another private company for $18M.  The entrepreneur negotiated ~$15M for himself in retention, a few million for the rest of a 15 person team (so they effectively got hiring packages at best) and gave a pittance back to the investors relative to the money invested.   Entrepreneurs should do what's right for themselves, but they also should do right by their team as well as investors who pitched in.  I would be surprised if the team members stick around given their low compensation.

[Side Note] No one is perfect, and all angels will make mistakes at one point or another (I know I have made a number of mistakes as both an entrepreneur and an angel).  So, the above is meant more as what I look for (as an entrepreneur) in my investors, as well as behavior I have respected in investors I admire.

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